Job Information
Johns Hopkins University Medical Office Coordinator/MA in New York, New York
Medical Office Coordinator / MA who will be r esponsible for patient care and administrative support duties at the DPW Wellness Center located in NYC, NY. Interact with patients, outside providers, and third-party carriers concerning patient-related issues. Work with others in a team environment. Provide administrative support for medical matters on behalf of advanced practice clinicians as well as general administrative support. Functions under the supervision of the Advanced Practice Clinician (Nurse Practitioner/Physician Assistant) in the clinic and will perform various clinical and administrative tasks as directed. Assist health care team with specific treatments and/or procedures. Monitor and maintain the clinic environment in an orderly and adequately stocked manner. Provide prompt, courteous, and professional attention to the needs and requests of all patients and clients.
Specific Duties & Responsibilities
Maintain calendar for Nurse Practitioner/PA and schedule meetings/appointments as appropriate.
Schedule follow-up appointments with providers, and/or referrals at the direction of the health care provider.
Under the supervision and direction of the Nurse Practitioner/PA.
Greet walk-in patients and register them into the clinic.
Assist patients to the exam room and prepare patients for examination. Obtain and record pre-examination testing to include height, weight, BMI, and vital signs.
Perform delegated clinical tasks including vital signs, urine collection, blood collection, injections, COVID-19 testing, electrocardiograms, and routine dressing changes.
Assist the health care team with specific treatments and procedures.
Administer and document specified injections as directed by NP/PA and JHU policy.
Document all clinical care provided in EMR in a thorough and timely manner.
Provide appropriate follow-up communication with the health care team and patients.
Support health care team as directed. This includes clinical assistance, medical record retrieval, COVID testing, communication with relevant parties, instrument sterilization, examination room preparation, filing, stocking, equipment care/maintenance, and front desk coverage.
Order, stock and maintain exam rooms and clinic area with standard levels of supplies and equipment.
Professionally and efficiently, handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts, and document interactions in applicable systems.
Provide quality service and support in a variety of areas which may include, but are not limited to scheduling, registration, and care coordination.
Perform minor housekeeping tasks to keep clinic areas in a clean and sanitary condition.
Check clinic area and exam rooms for malfunctioning equipment, broken furniture, and general maintenance problems regularly. Report findings to the appropriate person and/or arrange for repairs as required.
Participate in skill development and training through in-service programs to enhance knowledge level and to ensure mastery of patient care procedures.
Maintain a positive attitude and convey enthusiasm.
Participate in a teamwork approach to responsibilities and activities within the clinic.
Minimum Qualifications
High school education or GED required.
Minimum of two years of clinical and administrative experience as an MA in a health care setting. Additional education may be substituted for years of related experience per the JHU equivalency formula.
Completion of certified/accredited Medical Assistant training program.
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP)
CPR certification required.
Highly effective verbal and interpersonal skills.
Written and verbal fluency in Spanish.
Preferred Qualifications
- Experience in urgent care or outpatient office.
Classified Title: Medical Office Coordinator/Medical Assis
Job Posting Title (Working Title): Medical Office Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: Min $20.00 - Max $25.00 HRLY ( Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday/Varying
Exempt Status: Non-Exempt
Location: New York
Department name: 10002816-SOM DOM Occupational Health
Personnel area: School of Medicine
Equal Opportunity Employer:
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.