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Johns Hopkins University Patient Service Coordinator/MA in Lutherville, Maryland

General Summary/Purpose

The position within the Department of Urology has dual responsibilities as both a Patient Service Coordinator and Certified Medical Assistant to function in the newly launched urology clinic at Green Spring Station (GSS). This position provides friendly, courteous, and confidential assistance to every patient to ensure the patient has a positive experience while at Johns Hopkins Medicine, Department of Urology at Green Spring Station. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

Patient Service Coordinator position responsibilities: 50%

  • Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic.

  • Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

  • Schedule patients for laboratory tests, medical examinations, and consultations. Relay information to patients regarding preparation for laboratory tests and examinations.

  • Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Send medical questionnaire forms to patients to obtain missing information. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.

  • Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Arrange or assist in arranging patient transportation.

  • Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.

  • Review patient charges and extract chargeable items. Collect time of service payments, issues receipts, and prepare cash settlement records. Input diagnostic and procedure codes in to Epic for computer billing. Discuss patient charges, if appropriate, with patients and/or patients' families. Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refer patient to appropriate office and ensure application for funds has been made. Prepare patient's statement of charges and review with patient.

  • Assist with basic insurance and third party queries and explain payment policies. Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out. Certified Medical Assistant Responsibilities: 50% Clinical: Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.

  • Collects patient information and assessment data. Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.

  • Monitors patient status recognizing and reporting abnormal findings or changes in condition.

  • Organizes patient care activities based on assessment findings.

  • Confirms and clarifies written orders prior to implementation of delegated tasks.

  • Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.

  • Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.

  • Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety.

  • Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing.

  • Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.

  • Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient’s need for additional information, and refers to appropriate healthcare resources.

  • Perform injections, including but not limited to, flu, Hepatitis A, B, and C

  • Know how to administer breath tests and capsules

  • Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature

  • Obtain lab results, and under MD guidance, does routine patient notification of results. Unit Operations: In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.

  • Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.

  • Directs patients with medical complaints who call or arrive to the clinic to the patient’s physician and/or emergency room for assistance.

  • Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager.

  • Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.

  • Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.

  • Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.

  • Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time.

  • Assist with front desk duties, including but not limited to:

  • Filing

  • Scanning

  • Purging Records

  • Clearing the fax machine and distributing documents appropriately

  • Printing EPR notes

Minimum Qualifications (Required)

High school diploma or GED.

  • One (1) year work experience in customer service required.

  • Completion of an accredited Medical Assistant training program, such as courses provided through Medix, community colleges, and/or vocational schools.

  • Current CPR certification.

Preferred Qualifications

Two (2) years related work experience preferred.

  • Knowledge of medical insurance coverage preferred.

  • Medical terminology, and basic computer skills preferred.

Special Knowledge, Skills, and Abilities

Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP).

  • Current CPR certification.

  • One year customer service work experience.

  • Successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.

  • Able to use computer keyboard functions to input and obtain data.

  • Able to drive and have access to a personal vehicle.

  • Able to sit in a normal seated position for extended periods.

  • Able to reach by extending hand(s) or arm(s) in any direction.

  • Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.

  • Able to communicate using the spoken and written word.

  • Able to see within normal parameters and to hear within normal range.

  • Able to move about.

  • Able to lift minimum weight, 10 lbs.

Classified Title: Patient Service Coordinator/Medical Assi

Working Title: Patient Service Coordinator/MA ​​​​​

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $15.26 - $21.00 /Commensurate with Experience

Employee group: Full Time

Schedule: Monday - Friday, 40 hours per week

Exempt Status: Non-Exempt

Location : 24-MD:JH at Greenspring Station

Department name: 10003205-SOM Uro Urology

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at . For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.