Job Information
Johns Hopkins University Patient Service Coordinator/MA in Columbia, Maryland
We are seeking a Patient Service Coordinator (PSC)/ Medical Assistant (MA) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Columbia clinic. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Specific Duties & Responsibilities
Schedule patients for laboratory tests, medical examinations, and consultations.
Relay information to patients regarding preparation for laboratory tests and examinations.
Coordinate visits either within the department or between several departments.
Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Send medical questionnaire forms to patients to obtain missing information.
Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
Obtain or verify patients’ demographic data by phone or in person.
Fill vacancies due to cancellations.
Obtain pre-certifications as required by patients' health care insurers or managed care providers.
Register patients for clinical appointments using computerized database.
Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Assist in arranging patient transportation.
Answer phones and provide routine information to callers.
If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
Review patient charges and extract chargeable items.
Collect time of service payments, issue receipts, and prepare cash settlement records.
Input diagnostic and procedure codes to TAP system for computer billing.
Discuss patient charges, if appropriate, with patients and/or patients' families.
Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans, or other payment sources.
Refer patient to appropriate office and ensure application for funds has been made.
Prepare patients’ statement of charges and review with patient.
Assist with basic insurance and third party queries and explain payment policies.
Mail lab and patient result letters, create, and maintain electronic patient charts.
Provide accurate and timely messages to providers.
Fulfill HIPAA compliant ingoing and outgoing medical records requests.
Manage incoming and outgoing faxes.
Provide accurate appointment check-in and check-out.
Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team.
Function under the direct supervision and authority of the physician when performing clinical tasks during patient care.
Report to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures.
Demonstrate competency in all skills related to the performance of patient care.
Maintain an inventory of examination/procedure room supplies.
Assist in the organization of efficient patient flow.
Organize the clinic environment to assure patient safety.
Demonstrate problem-solving skills as they relate to patient care activities.
Provide guidance for and act as a role model for other PSC/MAs in the clinical area.
Minimum Qualifications
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, and NAHP) required. If not currently certified/registered, must become certified/registered within 120 days of date of hire.
Current CPR certification required. Must maintain MA and CPR certification/registration during duration of employment in this position.
High School diploma or GED required.
Classified Title: Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title): Patient Service Coordinator/MA
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.00 - $28.50 HRLY ($46,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM DOM Cardiology
Personnel area: School of Medicine
Equal Opportunity Employer:
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.