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Johns Hopkins University Production Unit Manager in Baltimore, Maryland

General Summary/Purpose

Provides analysis, consultation, and reports to the Director, Business Operations with a dotted line report to the Senior Director of Revenue Operations Physicians Billing Service (PBS). Reviews provider income data with department administration, Clinical Practice Association (CPA) and PBS management. Manages professional fee billing staff to ensure timely and consistent reimbursement for services. Interacts with physicians and their divisional managers to answer related questions and to clarify various billing concerns. Researches and resolves compliance issues. Performs abstract coding duties, as needed. Maintain strict confidentiality of staff and patient information. Will promote teamwork and identify areas of improvement and recommend coordinated actions to bring about changes.

Specific Duties & Responsibilities

  • Procedural Knowledge:

  • Develops and monitors department group incentive plan targets. Analyze and present data for exceptions, if needed.

  • Provides assistance to the Department leadership and the Senior Director of Revenue Operations Physicians Billing Service (PBS) in the form of analysis, consultation, planning day-to-day management of the financial and administrative billing operation of the department.

  • Manages professional fee billing staff to ensure timely and consistent reimbursement for services rendered by clinicians from patients, insurance carriers, and/or state and federal agencies as appropriate.

  • Researches and resolves compliance issues and clarifies various billing concerns. Explains monthly service, income and rejection-analysis reports to department physicians, faculty, administration, Clinical Practice Association (CPA) and Physicians Billing Service (PBS) management.

  • Interfaces with third-party professional relations representatives to include Commercial, HMO, Medicare, Blue Shield and Medicaid. Meets periodically with representatives to discuss payment problems, coding compliance issues, and claim receipts.

  • Acts as departmental liaison with payers to stay current with changes in insurance requirements for several hundred payers, assuring that office procedures meet specifications for prompt payment.

  • Monitors charge and revenue budget variances and provides explanation to department Management.

  • Directs the development of billing policies and procedures for the departments’ professional fee billing offices consistent with, and complementary to, those already in place with the CPA.

  • Performs yearly reviews of encounter forms.

  • Monitors essential monthly reports to insure productivity, unit, core services and CPA objectives are met for their areas of responsibility.

  • Performs miscellaneous related duties as assigned.

  • Technical Knowledge:

  • Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).

  • Holds coding certification and pursues additional training in Physical Rehabilitation Medicine coding. Proficient in surgical coding. Able to abstract code from operative notes, as needed.

  • Utilize online resources including EPIC, Compass and Cognos to facilitate efficient claims processing.

  • Requires a thorough understanding of medical billing and the unique customer service requirements as related to patients, physicians and administrative staff in a high volume medical services environment.

  • Professional and Personal Development:

  • Participate in on-going educational activities.

  • Assist in the training of staff.

  • Keep current of industry changes by reading assigned material on work related topics.

  • Complete three days of training annually.

  • Department Specific Responsibilities:

  • Functions as part of the departmental business operations team.

  • Works with Department leadership to identify key metrics and reports.

  • Updates and monitor department specific reports, as needed.

  • Pro-actively identifies provider billing issues (i.e., timeliness and quality of documentation, training issues, and recurring coding issues) and escalates to Department leadership and Senior Director for intervention, as needed. Works collaboratively to formulate action plans to address issues.

  • Pro-actively evaluates staffing levels and productivity of production unit and make recommendations to Department leadership and Senior Director, as needed.

  • Assists in investigation and resolution of patient complaints regarding professional fee billing.

  • Participates in departmental projects, as requested.

  • Attends review meetings with Department Director as required.

  • Orients all new faculty to billing processes and systems.

  • Serves as departmental compliance liaison.

  • Attends quarterly compliance review meetings.

  • Meets with all providers on a semi-annual basis.

  • Attends monthly managers’ meetings.

  • Service Excellence:

  • Adhere to Service Excellence Standards.

  • Customer Relations.

  • Self-Management.

  • Teamwork.

  • Communications.

  • Ownership/Accountability.

  • Continuous Performance Improvement.

Minimum Qualifications

High school diploma or GED. Bachelor’s degree in health care administration, business, or related discipline. 5 years progressive management responsibilities related to medical billing.

3 years supervisory experience required. Requires successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient.

Additional education may substitute for required experience and additional related experience may substitute for the required education, to the extent permitted by the JHU formula.

* JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Preferred Qualifications

Progressively responsible professional level experience in a physician’s group practice or in an academic medical environment. Current CPC designation.

Special Knowledge, Skills, and Abilities

  • Strong analytical skills.

  • Excellent organizational skills.

  • Aptitude for figures and attention to detail.

  • Ability to interact effectively.

  • Capable of meeting deadlines and working well under pressure.

  • Knowledge of PCs and PC applications.

  • Excellent interpersonal, communication and customer service skills.

  • Knowledge of JHM and JHU/ PBS billing applications.

Supervisory Responsibility:

3-5 billing unit staff including certified coders and insurance follow up roles.

Classified Title: Production Unit Manager

Working Title: Production Unit Manager ​​​​​

Role/Level/Range: L/04/LC

Starting Salary Range: $62,740 - $86,298, commensurate with experience

Employee group: Full Time

Schedule: Monday-Friday, 8:30am - 5:00pm, Up to 37.5 hrs/ week

Exempt Status: Exempt

Location: 04-MD:School of Medicine Campus

Department name: 10003116-SOM PMR Production Unit Billing

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

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Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.

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