Job Information
Johns Hopkins University CO Patient Service Coordinator in Baltimore, Maryland
We are seeking a CO Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.
Specific Duties & Responsibilities
Coordinates visits either within the department or between several departments.
Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
Verifies and enters pre-registration and insurance information into the computer system.
Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
Registers patients for clinical appointments using computerized database.
Assists patients or family members with completion of medical insurance forms.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation.
Collects time of service payments, issues receipts, and prepares cash settlement records.
Assigns diagnostic and procedure codes to charge vouchers for computer input.
Enters patient’s charges into computer system.
Discusses patient’s charges, if appropriate, with patients and/or patients’ family.
Screens patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required.
Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information.
Coordinates visits either within the department or between several departments.
Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Prints and mails directions, maps, fee schedules, and department specific information to patients.
Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person.
Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
Responds to requests for completion of various medical forms for patients such as MVA forms, Disability forms, Worker’s Compensation forms, etc..
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Registers patients for clinical appointments using computerized database.
Assists patients or family members with completion of medical insurance forms.
Answers phones and provides routine information to callers.
Responds to medical records requests.
Scanning medical records documents into the electronic medical records system.
Monitors the in-basket in the electronic medical record system. Handles basic in-basket requests and forwards others as necessary to the appropriate resource. Documents appropriately in the system.
Collects time of service payments, issues receipts, and prepares cash settlement records as required for cross coverage.
Discusses patient charges, if appropriate, with patients and/or patients' families.
Refers patient to appropriate office if financial counseling is necessary.
Assists with basic insurance and third party queries and explains payment policies.
Assists with back office duties as needed to ensure consistent patient flow.
Maintains familiarity with various types of medical insurance to explain these plans.
Assists physician(s) in monitoring the electronic medical records as assigned in signing of operative notes, discharge summaries, and clinic notes. Prepares and mails notes to referring and other physicians on cc list.
Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely manner.
Minimum Qualifications
High School Diploma or GED required.
One year work experience required in a similar service-oriented industry. Excellent communication skills.
At least average computer skills.
Must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence.
Preferred Qualifications
Two years college or equivalent work experience preferred.
Two years related ophthalmology/JHH system work experience strongly preferred.
Medical terminology and knowledge of medical insurance coverage preferred.
Classified Title: Patient Service Coordinator
Job Posting Title (Working Title): CO Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.00 - $28.50 HRLY ($52,780 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday. 8:30 am - 5:00 pm
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Retina Service
Personnel area: School of Medicine
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion (https://diversity.jhu.edu/roadmap-on-diversity-and-inclusion/) .
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Equal Opportunity Employer:
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.